Online customers may return eligible items within 14 days of receiving their order for a refund or exchange.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned with original packaging
Return Postage:
Customers are responsible for the cost of returning items to Ennis Safety Wear.
Exchanges:
Where an exchange is requested within the 14-day period, Ennis Safety Wear will dispatch the replacement item free of charge.
After 14 Days:
Returns requested outside of the 14-day period are not eligible for a refund.
Exchanges may be offered at Ennis Safety Wear’s discretion, and delivery charges for the exchange will apply.
Non-Returnable Items:
Branded, embroidered, customised, or made-to-order products are non-returnable, unless faulty.
Ennis Safety Wear aims to deliver all orders as efficiently as possible while maintaining the highest standards of service. Delivery timeframes provided are estimates only and may vary depending on stock availability, branding requirements, supplier lead times, and seasonal demand, normal delivery is 7-10 working days
Delivery Timeframes
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Standard delivery timeframes will be advised at the time of order or order confirmation
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Branded, embroidered, or customised items require additional processing time
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During peak periods (including Christmas), deliveries may take longer than usual
⚠️ Please note: Delivery dates are estimates and are not guaranteed.
Dispatch & Tracking
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Once your order has been dispatched, you will receive a shipping confirmation email
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Tracking details will be provided where available
Delivery Delays
While we make every effort to meet estimated delivery times, Ennis Safety Wear cannot be held responsible for delays caused by:
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Supplier delays or stock availability
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Courier or transport issues
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Seasonal demand
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Events outside our reasonable control
In the event of a delay, our team will communicate with you as soon as possible.
Christmas & Peak Periods
During busy periods, including Christmas:
Customers with urgent requirements are advised to contact our team before placing an order.
📞 01 537 9621
Delivery Charges
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Delivery charges are calculated at checkout or confirmed at order stage
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Additional charges may apply for oversized, urgent, or special deliveries
Failed or Incorrect Deliveries
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Customers must ensure delivery details are correct at the time of order
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Ennis Safety Wear cannot be held responsible for delays or failed deliveries due to incorrect information provided
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Additional delivery charges may apply for re-delivery
Inspection on Delivery
Customers are responsible for inspecting goods upon receipt.
Any issues, shortages, or damages must be reported within 48 hours of delivery.
If you have any questions regarding delivery or require an urgent order, please contact:
